FAQs
What types of products does FTRADE STORE offer?
FTRADE STORE specializes in a curated selection of innovative products designed to enhance everyday life. Our offerings include items such as the Bluetooth Sleep Headband, D5 Starry Moon Lamp, and Smart Fingerprint Padlock, all focused on convenience and modern technology.
How can I contact customer support?
You can reach our customer support team via email at faouzihoussine8@gmail.com or by phone at +594694373804. We are here to assist you with any inquiries or concerns you may have.
What is your return policy?
We have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it is in the original condition, unworn or unused, with tags and in its original packaging. Please contact us to initiate the return process.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.
Do you ship internationally?
Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.
Is there a cooling-off period for EU customers?
Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason, provided the item is in its original condition, unworn or unused, with tags and in its original packaging.